Privacy Policy
Effective Date: 28/05/2025
1. Introduction
TrustSMSUganda ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, including communication via WhatsApp through the WhatsApp Cloud API.
2. Information We Collect
When you use our services or communicate with us via WhatsApp, we may collect the following information:
Your phone number
Messages and content you send us via WhatsApp
Any other information you choose to share with us
We do not collect or access any data without your direct interaction.
3. How We Use Your Information
We use the information we collect to:
Provide and manage customer support via WhatsApp
Respond to your inquiries and service requests
Improve our communication and services
Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties except in the following cases:
When required by law, regulation, or legal process
With trusted service providers who assist us in operating our services (under strict confidentiality agreements)
To protect the rights, property, or safety of TrustSMSUganda, our users, or others
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law.
7. Your Rights
You may contact us at any time to:
Request access to the personal data we hold about you
Ask us to correct or delete your data
Withdraw your consent to our use of your information
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
TrustSMSUganda
Email: trustsmsuganda@gmail.com
Phone: +256 756 549 963